BestMark Careers

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Join our corporate team

In an effort to continue our company growth, BestMark is looking for driven individuals to join our corporate team. Below are employment opportunities at our corporate office located in Minnetonka, MN.

If you’re looking for mystery shopping opportunities, please visit our Become a Mystery Shopper page.

Questions? Call 1 (800) 514-8378.

Open Opportunities

Customer Service Representative, Full Time


The Customer Service Representative (CSR) is responsible for all communication, recruiting/hiring and training of field representatives conducting mystery shops or specialty project work for BestMark. Customer Service Representatives are fully responsible for monthly completion of all mystery shops in assigned territories, including daily tracking and communication with field representatives, to ensure predefined client deadlines are met.

  • Assign available project work to field representatives and communicate assignment methodologies and requirements
  • Ability to comprehend complex profile and assignment criteria
  • Ability to utilize online scheduling interfaces and other technology platforms to review, track, and assign project work
  • Ensure assignments are performed by client-driven deadlines, with 100% completion rate
  • Complete daily overdue assignment tracking for assigned territory/clients, and facilitate cancellations, as necessary
  • Determine and apply budget allotment incentive monies (e.g. bonuses and incentives) to assignments, as needed
  • Answer incoming phone calls and email correspondence from field representatives, as well as respond to daily voicemails
  • Conduct outbound calling as needed, to fill open assignments or specialty project work
  • Identify, screen and communicate with high value new hire field representatives to increase engagement and build stronger shopper database
  • Identify and communicate with Director of Operations regarding opportunities and initiatives to develop and implement stronger field representative engagement
  • Identify process improvement opportunities or best practices, and share with colleagues
  • Identify and escalate recruiting locations to Director of Operations
  • Maintain and communicate daily/weekly production metrics
  • In coordination with colleagues, create and deploy shopper email campaigns
  • Identify opportunities for enhancing BestMark’s referral program to expand the eligible field representative database
  • Assist the Implementation department with basic work requests
  • Participate in estimate risk review process, as needed
  • Perform all other duties as assigned or required

This position supervises: 0

  • Associate degree or equivalent from two-year college
  • Minimum of 4-5 years of demonstrated experience in scheduling/recruiting or customer service experience
  • Exceptional sales mindset and goal-oriented, with the ability to plan effectively within a deadline driven environment
  • Intermediate skills in MS Office product suite
  • Excellent communication (written and verbal) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Ability to identify and drive process improvements

While performing the duties of this job, this position regularly requires walking, standing and talking while conducting meetings or presentations; sitting when working at the desk; use of hands when working with computers or equipment; reach with hand or arms, and talk or hear. This position occasionally requires standing or walking, stooping, kneeling, crouching; occasional lifting and/or moving up to 25 pounds of product or equipment. Specific vision abilities required by the job include close vision for viewing computer monitor and the ability to adjust focus between documents, equipment, and groups of people.

Apply now

Qualified applicants who live in the state of Minnesota only: please email your resume to

BestMark is an Equal Opportunity Employer: All employment decisions at BestMark are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. BestMark will not tolerate discrimination or harassment based on any of these characteristics.