Mystery Shopper Service (a.k.a. Secret Shopper Service)

Enhance Customers' Experiences and Gain the Competitive Edge

How It Works

Mystery shopping services from BestMark will help you find out what it’s really like to do business with you in person, over the phone, online or via your mobile application.

You’ll gather the insights needed to drive effective change within your business in order to delight customers at every location and customer touchpoint.

We successfully provide complete mystery shopping services to leading companies across a wide range of industries.

We’re also one of only a handful of companies licensed in Nevada to perform mystery shops, employee engagement and customer satisfaction surveys in the state of Nevada, where a private investigator’s license is required in order to conduct these types of assignments.

Experts at Your Service

Measure, manage and improve the experiences your customers encounter with your employees, facilities, products and technologies. Together, we’ll develop a program that makes it possible for you to:

  • Understand exactly what customer delight-driving behaviors look and sound like
  • Achieve operational excellence by exploring the data, feedback and insights provided by our reporting systems
  • Align company-wide focus on improving customers’ experiences to ultimately increase customer loyalty, repeat visits and sales
  • Provide consistently superior service at every location and touchpoint by following up feedback with coaching.
  • Identify gaps in employee training
  • Improve suggestive selling and provide customers the information they want in order to increase the number of items purchased per visit
  • Ensure compliance with legal requirements to maintain a positive brand image and avoid potential issues

Benefit from the BestMark Advantage

Since 1986, BestMark has helped businesses large and small improve employee and customer experiences, and their reputations, to drive repeat business, loyalty and increased sales while turning customers into champions of their brands.

We draw from an arsenal of more than 600,000 mystery shoppers, intercept interviewers, compliance auditors and panelists, providing coverage in more than 13,000 cities and towns throughout the U.S. and Canada.

Improve Customers’ Experiences

Improving the customer experience can reward you well with increased loyalty, sales and profitability as you delight your customers with consistently superior service every time and everywhere they interact with your business. Align with the world’s leader in mystery shopping services: BestMark.