Quality Assurance Editor Positions (Part-Time)

BestMark is one of the nation’s largest customer experience measurement and mystery shopping companies.  Our Fortune 50 and Global 500 clients represent some of the most innovative and successful customer-focused organizations in the world.  We are a recognized leader and innovator in our industry, and the Quality Editing team plays a critical role to maintaining this position.

Founded: 1986 Headquarters: Minnetonka, MN.  Website: www.bestmark.com


Job Description

As a part-time home-based BestMark Quality Assurance Editor, you will be responsible for editing mystery shopping reports submitted by our field representatives, conducting follow-up calls with field representatives, and applying editing standards to report questions and written narrative. It will be your responsibility to ensure that the reports our clients receive look professional, contain accurate and reliable information, and adhere to the standards required by each client. Applicants must live in the state of Minnesota, Nevada or Indiana.


–          Review reports submitted by field representatives

–          Approve receipts or other assignment validation documents

–          Ensure that the assignment performed has met client standards

–          Identify inconsistencies between scoring and accompanying narrative

–          Contact field representatives to obtain additional information, as needed

–          Escalate all issues requiring immediate attention to management

–          Correct grammar, spelling and punctuation in all free-form text fields


Additional requirements include ability to prioritize, work independently, commit to a minimum of 4 hours per day, Monday through Friday, plus one weekend per month.   Compensation is calculated on a per piece (report) basis.  Experienced Quality Assurance Editors make an average of $12 to $15 per hour.  Qualified applicants only please forward your resume to qeapps@bestmark.com.


Required Qualifications

  • Superior oral and written communication skills
  • Ability to work without supervision in a home-based work environment
  • Must be able to consistently spot errors and discrepancies
  • Excellent judgment and reasoning skills
  • Strong attention to detail
  • Excellent reading comprehension and retention
  • Ability to prioritize work to ensure client deadlines are met
  • Must be highly motivated and dependable
  • Computer proficiency and internet savvy required


Required Qualifications

  • Prior editing or technical writing experience
  • Prior quality assurance or auditing experience preferred


System Requirements:

  • Newer Windows-based PC preferred (technical support for Macs not available)
  • Up-to-date or modern browser, Chrome or Firefox browser or Internet Explorer Version 11
  • High-speed internet access