BestMark is a recognized innovator in the field of customer relationship management, and our technology is no exception. We understand that to maintain an edge in today’s competitive environment, customer-focused companies need timely, actionable, intelligence.
With a suite of powerful reporting and analytics tools and 24/7 web access to anyone in the organization, GuestLink gives you just that and more.
GuestLink Intelligence Tools
- Interactive Dashboards
- Performance Scorecards
- Dynamic Query Drill-Down
- Individual Customer Experience Reports
- News & Announcements Functionality
- Competitive Intelligence Reports
- Key Performance Indicator (KPIs) Tracking
- High-Impact Standard Reports
- Microsoft Excel Data Exports
Unprecedented Insight into the Customer Experience
GuestLink keeps all stakeholders informed about what customers are experiencing, providing rapid, clear and deep understanding of the often hidden and complex nature of a situation, problem, or un-tapped opportunity.
A Powerful Coaching Tool
We believe that every employee wants to perform well at his or her job. Employees want to learn new skills, develop their capabilities and boost their knowledge and careers. An effective leader wants to play a role in making this happen, but how?
Individual customer experience reports provide field leaders and supervisors with a play-by-play account of the customer experience within hours of it occurring. You can truly view the experience from the customer's shoes, and with that, managers can effectively and efficiently deliver the coaching that both the employee and the customer deserve.
Unmatched Flexibility Access information when you want it, how you want it.
In leading customer-centric organizations, everyone from the CEO to the cleaning staff takes responsibility for delivering a differentiated customer experience. GuestLink's powerful flexibility empowers leaders across teams, departments and divisions to make informed decisions and continually improve the customer experience.